DentoCare Policies

1. Terms and Conditions

These Terms and Conditions govern your use of the services provided by DentoCare. By accessing or using our website and services, you agree to these terms.

• Eligibility: You must be at least 18 years old to book an appointment with us, or have the consent of a parent or guardian.

• Service Availability: DentoCare reserves the right to modify or discontinue services at any time without prior notice.

• Intellectual Property: All content, including text, images, logos, and trademarks, is owned by DentoCare or its partners. Reproduction or use of any content without permission is prohibited.

• Liability: While DentoCare strives to provide excellent service, we are not liable for any loss or damage arising from the use of our services, except as required by law.

 

2. Privacy Policy

At DentoCare, we respect your privacy and are committed to safeguarding your personal information. Our Privacy Policy explains how we collect, use, and protect your data.

• Information Collection: We collect personal information such as your name, contact details, and health information to provide you with the best possible dental care.

• Use of Information: Your data is used solely to improve your experience, manage appointments, and process payments. We do not share your personal information with third parties unless required by law or with your consent.

• Data Security: We use advanced security measures to protect your personal and health information. Your data is encrypted and stored in a secure manner.

• Cookies: Our website uses cookies to enhance your experience. You may disable cookies in your browser settings if preferred.

For more detailed information, please visit our Privacy Policy Page.

 

3. Cancellation and Refund

We understand that plans can change, and we want to make it easy for you to manage your appointments. Please review our cancellation and refund policies below:

• Appointment Cancellation: If you need to cancel or reschedule your appointment, please notify us at least 24 hours in advance. Failure to do so may result in a cancellation fee.

• Refund Policy: Refunds are only applicable in certain situations, such as overpayment or payment for services not rendered. Refunds will be processed within 7-10 business days.

• Non-refundable Services: Certain services, such as consultations or special treatments, may be non-refundable once rendered. Please inquire ahead for specific service details.

If you have any questions about cancellations or refunds, please contact us at Contact Email.

 

4. Shipping and Exchange

Not applicable on any services.

 

If you purchase dental products or kits from DentoCare, our shipping and exchange policy applies:

• Shipping: All products will be shipped within 2-5 business days of receiving payment. Delivery times may vary depending on your location. Shipping fees are calculated at checkout.

• Exchange Policy: If you receive a damaged or incorrect product, please contact us within 7 days of receipt for an exchange. We will guide you through the process and ensure that you receive a replacement.

• Return Policy: Due to hygiene concerns, we do not accept returns on dental products, unless they are defective or damaged upon delivery. Please review all product descriptions carefully before purchase.

For any questions related to shipping or exchanges, please reach out to our customer service team at Customer Service Email.

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5. Pricing Policy

At DentoCare, we are committed to providing clear and transparent pricing for all our dental services and products. This Pricing Policy outlines our approach to pricing, payment, and the use of payment gateways, ensuring a seamless and secure transaction experience for our customers.

1. Price Transparency

Clear Pricing: All service and product prices are displayed on our website and at our clinic before any transactions are processed. Prices are inclusive of applicable taxes, unless otherwise specified.

Price Estimates: Upon booking an appointment or purchasing a product, you will receive a detailed breakdown of the costs, including any additional charges that may apply for specific treatments or products.

2. Payment Methods

Accepted Payment Methods: We accept a wide range of payment methods, including:

Credit and Debit Cards (Visa, MasterCard, American Express, etc.)

Mobile Wallets (Google Pay, Apple Pay, etc.)

Bank Transfers (for larger transactions or financing)

Insurance Claims (where applicable)

Payment Gateway Integration: All payments are processed through secure, third-party payment gateways that comply with industry standards, including PCI DSS (Payment Card Industry Data Security Standard). This ensures your payment information is handled with the highest level of security.

3. Currency and Billing

Currency: All payments are processed in the local currency of the country where services are being rendered, unless otherwise specified.

Billing Information: You must provide accurate billing information during the payment process. Incomplete or incorrect information may lead to delays in processing payments.

4. Payment Authorization and Confirmation

Authorization: By submitting your payment details, you authorize DentoCare and the selected payment gateway to charge your account for the total amount due.

Payment Confirmation: Once your payment is successfully processed, you will receive a confirmation email or SMS, detailing the amount charged and a summary of the services or products purchased.

Pending Payments: In some cases, payments may show as pending due to processing times with your bank or payment gateway. You will be notified if additional verification is required.

5. Refunds and Cancellations

Refund Eligibility: Refunds are only processed in accordance with our Cancellation and Refund Policy, which is available on our website. Refunds may take up to 7-10 business days to be reflected in your account, depending on your payment method and bank processing times.

Payment Disputes: In the event of a dispute regarding any payment, you must contact DentoCare within 30 days of the transaction. We will work with the payment gateway and your bank to resolve any issues.

6. Payment Security

Data Protection: We take your privacy seriously. All payment transactions are encrypted and securely processed through our PCI DSS-compliant payment gateway. We do not store your full payment information on our servers.

Fraud Prevention: We use advanced fraud detection and prevention systems to ensure that transactions are legitimate. If any suspicious activity is detected during your transaction, your payment may be flagged, and we will reach out for further verification.

7. Payment Gateway Fees

Additional Fees: In some cases, your bank or payment gateway may apply transaction fees or currency conversion charges. These fees are not collected by DentoCare and are the responsibility of the customer. For more information, please consult your bank or payment provider.

8. Payment Policy Changes

Right to Modify: DentoCare reserves the right to change or update this Pricing Policy at any time. Changes will be posted on our website, and we encourage you to review this policy periodically to stay informed.

If you have any questions regarding our Pricing Policy, payment methods, or any related inquiries, please feel free to contact us at Customer Service Email or call us at Customer Service Phone Number.

 

6. Contact Us

We value your feedback and are here to assist you with any inquiries. If you have any questions or need support, please contact us using the following methods:

• Phone: +919760327027

• Email: dentocareindia@gmail.com

• Office Address: 460, GMS Road, Dehradun- 248001

• Business Hours: Monday - Friday, 10:00 AM - 7:00 PM

 

You can also reach us through the contact form on our website. We strive to respond to all inquiries within 1-2 business days.

Thank you for choosing DentoCare! We look forward to serving your dental health needs with professionalism and care.