DentoCare Policies

1. Terms and Conditions

1. Introduction
Welcome to Dentocare Dental and Implant Centre. By accessing our website and availing our services, you agree to be bound by these Terms and Conditions.

2. Services Offered
Dentocare provides dental consultation, diagnosis, and treatment services including but not limited to dental implants, root canal treatment, orthodontics, cosmetic dentistry, and general dental care. All treatments are subject to clinical evaluation and professional judgment.

3. Appointments & Booking
Appointments can be booked online or offline. Appointment confirmation is subject to availability. The clinic reserves the right to reschedule or cancel appointments due to unforeseen circumstances.

4. Payments

• Consultation and treatment charges vary depending on diagnosis and procedure.

• Certain treatments may require advance payment.

• Payments can be made via online payment gateways, UPI, cards, or cash.

5. Cancellation & Refund
Please refer to our Cancellation & Refund Policy for detailed information.

6. Medical Disclaimer

• Dental procedures carry inherent risks and results may vary.

• Dentocare does not guarantee specific outcomes.

• Patients must follow all post-treatment instructions.

7. Patient Responsibility
Patients agree to:

• Provide accurate medical and personal information

• Follow prescribed treatment plans

• Attend scheduled appointments and follow-ups

8. Limitation of Liability
Dentocare shall not be liable for:

• Complications arising from undisclosed medical conditions

• Non-compliance with medical advice

• Unforeseen treatment outcomes

9. Privacy
Patient data is handled in accordance with our Privacy Policy.

10. Intellectual Property
All content on this website is the property of Dentocare and may not be reproduced without permission.

11. Governing Law
All disputes are subject to the jurisdiction of Dehradun, Uttarakhand.

12. Contact Information
Dentocare Dental and Implant Centre
460 GMS Road, Dehradun – 248001,

Uttarakhand, India
Phone: +91 9760327027

 

2. Privacy Policy

1. Introduction
We are committed to protecting your privacy and ensuring the security of your personal information.

2. Information We Collect
We may collect:

• Name, phone number, email address

• Medical and dental history

• Appointment and treatment details

• Payment-related information

3. Use of Information
Your information is used to:

• Provide dental services and consultations

• Manage appointments and follow-ups

• Communicate important updates

4. Data Protection
We implement appropriate security measures to protect your personal data from unauthorized access or disclosure.

5. Sharing of Information
We do not sell or rent your personal information. Data may be shared only with:

• Payment gateway providers

• Legal authorities if required

6. Cookies
Our website may use cookies to enhance user experience and analyze website traffic.

7. Consent
By using our website, you consent to this Privacy Policy.

8. Updates to Policy
We may update this policy from time to time without prior notice.

9. Contact Information

Dentocare Dental and Implant Centre,

460 GMS Road, Dehradun – 248001,

Uttarakhand, India

Phone: +91 9760327027

 

3. Cancellation and Refund

1. Appointment Cancellation
Appointments must be cancelled or rescheduled at least 24 hours in advance.

2. Consultation Fees
Consultation fees are non-refundable once the consultation has been completed.

3. Advance Payments

• Advance payments for treatments may be refunded only if cancellation is requested before the start of the procedure.

• Refund eligibility is subject to clinic discretion.

4. Non-Refundable Situations
No refunds will be provided in the following cases:

• After treatment has commenced

• For completed dental procedures

• For missed appointments without prior notice

5. Refund Processing
Eligible refunds will be processed within 7–10 working days via the original mode of payment.

6. Contact for Refunds
For any refund-related queries, please contact the clinic directly.

Dentocare Dental and Implant Centre,

460 GMS Road, Dehradun – 248001,

Uttarakhand, India

Phone: +91 9760327027

 

4. Shipping and Exchange

Not applicable on any services.

 

If you purchase dental products or kits from DentoCare, our shipping and exchange policy applies:

• Shipping: All products will be shipped within 2-5 business days of receiving payment. Delivery times may vary depending on your location. Shipping fees are calculated at checkout.

• Exchange Policy: If you receive a damaged or incorrect product, please contact us within 7 days of receipt for an exchange. We will guide you through the process and ensure that you receive a replacement.

• Return Policy: Due to hygiene concerns, we do not accept returns on dental products, unless they are defective or damaged upon delivery. Please review all product descriptions carefully before purchase.

For any questions related to shipping or exchanges, please reach out to our customer service team at Customer Service Email.

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5. Pricing Policy

At DentoCare, we are committed to providing clear and transparent pricing for all our dental services and products. This Pricing Policy outlines our approach to pricing, payment, and the use of payment gateways, ensuring a seamless and secure transaction experience for our customers.

1. Price Transparency

Clear Pricing: All service and product prices are displayed on our website and at our clinic before any transactions are processed. Prices are inclusive of applicable taxes, unless otherwise specified.

Price Estimates: Upon booking an appointment or purchasing a product, you will receive a detailed breakdown of the costs, including any additional charges that may apply for specific treatments or products.

2. Payment Methods

Accepted Payment Methods: We accept a wide range of payment methods, including:

Credit and Debit Cards (Visa, MasterCard, American Express, etc.)

Mobile Wallets (Google Pay, Apple Pay, etc.)

Bank Transfers (for larger transactions or financing)

Insurance Claims (where applicable)

Payment Gateway Integration: All payments are processed through secure, third-party payment gateways that comply with industry standards, including PCI DSS (Payment Card Industry Data Security Standard). This ensures your payment information is handled with the highest level of security.

3. Currency and Billing

Currency: All payments are processed in the local currency of the country where services are being rendered, unless otherwise specified.

Billing Information: You must provide accurate billing information during the payment process. Incomplete or incorrect information may lead to delays in processing payments.

4. Payment Authorization and Confirmation

Authorization: By submitting your payment details, you authorize DentoCare and the selected payment gateway to charge your account for the total amount due.

Payment Confirmation: Once your payment is successfully processed, you will receive a confirmation email or SMS, detailing the amount charged and a summary of the services or products purchased.

Pending Payments: In some cases, payments may show as pending due to processing times with your bank or payment gateway. You will be notified if additional verification is required.

5. Refunds and Cancellations

Refund Eligibility: Refunds are only processed in accordance with our Cancellation and Refund Policy, which is available on our website. Refunds may take up to 7-10 business days to be reflected in your account, depending on your payment method and bank processing times.

Payment Disputes: In the event of a dispute regarding any payment, you must contact DentoCare within 30 days of the transaction. We will work with the payment gateway and your bank to resolve any issues.

6. Payment Security

Data Protection: We take your privacy seriously. All payment transactions are encrypted and securely processed through our PCI DSS-compliant payment gateway. We do not store your full payment information on our servers.

Fraud Prevention: We use advanced fraud detection and prevention systems to ensure that transactions are legitimate. If any suspicious activity is detected during your transaction, your payment may be flagged, and we will reach out for further verification.

7. Payment Gateway Fees

Additional Fees: In some cases, your bank or payment gateway may apply transaction fees or currency conversion charges. These fees are not collected by DentoCare and are the responsibility of the customer. For more information, please consult your bank or payment provider.

8. Payment Policy Changes

Right to Modify: DentoCare reserves the right to change or update this Pricing Policy at any time. Changes will be posted on our website, and we encourage you to review this policy periodically to stay informed.

If you have any questions regarding our Pricing Policy, payment methods, or any related inquiries, please feel free to contact us at Customer Service Email or call us at Customer Service Phone Number.

 

6. Contact Us

We value your feedback and are here to assist you with any inquiries. If you have any questions or need support, please contact us using the following methods:

• Phone: +919760327027

• Email: dentocareindia@gmail.com

• Office Address: 460, GMS Road, Dehradun- 248001

• Business Hours: Monday - Friday, 10:00 AM - 7:00 PM

 

You can also reach us through the contact form on our website. We strive to respond to all inquiries within 1-2 business days.

Thank you for choosing DentoCare! We look forward to serving your dental health needs with professionalism and care.